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Companies such as Zappos, Dell, and JetBlue are all known as successes in harnessing the power of social media for business. However, the aforementioned businesses sell directly to consumers. How about the business that sells products to other businesses? What if you’re a company that builds inventory software or datacenters for the likes of Walmart? Is Twitter, Facebook (), Ning, or a company blog going to be any use?

In fact, the answer may surprise you. There are business-to-business companies that are utilizing the social web to find customers, to build up a reputation, and to get the upper hand on landing the big deal. There’s a great deal that social media offers to the non-consumer business. Here are four of the best ways to use social media when you’re in enterprise:

Step 1. Build a reputation of expertise

What use is a company blog if you only have 10,000 customers, rather than 10 million? While it may be true that a B2B’s blog or Twitter () is not going to be followed by as many people, it doesn’t change the fact that it will affect the decisions of your customers. Say a potential customer becomes aware of your software solution, and goes to your website to find out more about you. How can you stand out from the crowd? By building a blog with your expertise in focus.

If a potential customer comes to your company’s website and sees an active blog with insightful posts on how your company’s product helps customers, reads detailed posts demonstrating your company’s knowledge, and comes across a few case studies, they’re going to be far more inclined to come to you for their needs.

Social media provides an outlet for displaying who you and your company are. Talking about your industry in an intelligent way via Twitter and a regularly-updated blog can raise your company’s profile and brand it as a thought leader and expert in its specific business area.

37Signals, the maker of Software-as-a-service business collaboration products, is a prime example of this philosophy in action. Their blog is regularly read by thousands of people, shared among businesses, and has even opened up another revenue stream in the form of a popular job board. Social media builds reputations.

2. Research your customers

Everyone thinks of social media as a communication tool, but not enough people think of it as a research tool. With the ridiculous amount of data produced every day on social networks, blogs, and in conversations, it should be apparent that you can learn tidbits or spot major trends by tracking the social universe.

Know what your customers are saying: If you’re trying to secure a contract from a big business, then they are probably talking to their customers via Twitter, Facebook, and more. Learn what they’re saying to their customers and read the blogs of decision makers to learn what they value and how they think.

Know what your customers’ customers are saying: Your customers don’t care about you – they care about their customers and their bottom line. If you can find behavior patterns in their customers that your product can address, your pitch will resonate more. Driving the point that their current solution doesn’t work, and then proving that with social chatter is even better.

Track industry trends: Think about the keywords that define your industry, and then track them so you know what’s changing in it. If you’re a medical company creating devices for spine fusion surgery, then you’re going to want to track any developments in spinal fusion technology. Use Twilerts and Google Alerts to track keywords by email, or create an RSS feed of new information via the Content Keyword RSS Yahoo Pipe.

Step 3. Ramp up your networking

If you are competing with another company to land a big deal, it always helps to have connections and friendships within the company you’re trying to woo. You should always be networking, because you never know when a contact can become your advocate or even the decision-maker. And that’s where social media can help.

There are a lot of things you can do to get started on the networking front. They key, though, is that you have to reach out. Otherwise, how will people know to listen? While there are literally hundreds of ways to network with potential partners, vendors, clients, businesses, customers, and decision-makers, the truth is it doesn’t matter which tool you use as long as it is one that the other person values. LinkedIn (), Twitter, Plaxo (), etc. are always great places to start, but if you can network with him or her on niche social sites, you’ll stand out just a bit more.

Step 4. Learn from others

In the end, you want to come out sharper, more knowledgeable, and better prepared than your competitors. It doesn’t matter if you have 60 or 600,000 customers, and it does not matter whether or not you sell to general consumers or Fortune 500 companies. Almost everyone is using or tracking social media and it provides you a prime opportunity to make you and your business a leader rather than a follower.

- Seek out blogs and publications in your industry and subscribe via RSS
- Network with relevant experts, including those who may only be partially related
- Follow the insights of business leaders on Twitter
- Connect with commenters on your own blog
- Make yourself very easy to find on the web – if people search for your name or your business, you should be at the top of Google ()’s results. Building a blog, using a Twitter, and creating a decent corporate website always helps
- Keep an open mind

Don’t underestimate how much information is on the web. It’s stunning what you can learn just by reaching out. If you and your business have a strong social presence, it’s simply easier for potential partners, customers, employers, and businesses to find you. In enterprise, it’s about closing the deal and standing out; social media’s one of the easiest ways to achieve this goal.